Financial support

Help and advice on money matters, including benefit claims.

We're here to help you

If you're having problems with paying your rent or arrears, get in touch with Coastline's dedicated Income Management Team.

Our Tenancy Sustainment Team offers extra support to customers who may be facing financial problems or general wellbeing issues.

Income Management Team

If you're struggling and think you may not be able to pay your rent, it's important that you get in touch with us to talk things through as soon as possible.

Our team can help with rent arrears, debt, budgeting, and benefits such as Universal Credit. They can also put you in touch with our Tenancy Sustainment Team for extra advice.


Tenancy Sustainment Team

This specialist team will work with you if you need extra support, signposting and time to successfully manage and sustain your tenancy.

They have lots of knowledge to assist you if you're struggling with the cost of living, rent arrears, debt, budgeting, benefits such as Universal Credit, or need some help applying for funding for white goods and other essential items.


Sustainability Fund

Coastline's own Sustainability Fund can be applied to in a crisis to provide financial support. By meeting criteria, providing expenditure details and being willing to work with the Tenancy Sustainment Team, we may be able to help ease some of the pressures.


Contact the teams

You can contact us in your preferred way, or use the form links below to ask for financial support or to apply to the Sustainability fund.

Financial support form Sustainability Fund form

Get the My Coastline app

Benefits and budgeting calculator

Understanding your benefits entitlement along with budgeting is important to ensure you can make your rent payments.

The free Better Off Calculator helps you manage your monthly budget and see benefits information.

The calculator can help you

  • Manage your monthly budget
  • See a comparison of your benefit payments if you were to move onto Universal Credit
  • Get information on the benefits you are eligible for
  • Access information on how to apply for those benefits

If you have concerns about your ability to pay your rent or have any questions about the benefits you are eligible for, please contact the Income Management team via My Coastline or call us.

Better Off Calculator
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Help tools

These easy, step by step guides are free to use.

Universal Credit Helper takes you through the application process and offers lots of help.

The Cost of Living Helper gives you information and quickly shows where you can find extra support.

Universal Credit helper Cost of living helper

Further help

For free advice on debts, legal affairs and benefits:

Visit the website www.citizensadvicecornwall.org.uk

Call 03444 111444 to speak to an advisor or make an appointment 

Text ADVICE to 78866

For free advice about homelessness and many other housing issues call 0300 1234 161 or take a look at the Cornwall Housing website. You can also visit the council's Information Service near you.

Following the introduction of Universal Credit, this can only now be claimed if you:

  • are of Pension Age.
  • live in supported accommodation.
  • have temporary or emergency accommodation.

Full details are on Cornwall Council's Housing Benefit pages.

Visit the Money Helper website for free, clear, unbiased advice to help you manage your money. You can also access a Money Management Tool. This tool allows you to assess your situation very quickly by answering some questions online, and gives some great budgeting and financial guidance.

A UK charity that provides financial, social and emotional support to millions who have served and are currently serving in the Armed Forces, and their dependants. Visit the website here.

This organisation provides free debt advice to help you deal with your debt and set up a solution. Take two minutes to answer a few simple questions, so they can understand the best way to help you. Visit the website here.

This combines six benefits and provides both in and out of work support for people of working age:

  • Housing Benefit
  • Jobseeker’s Allowance
  • Working Tax Credit
  • Child Tax Credit
  • Employment and Support Allowance
  • Income Support

Any other benefits can be claimed for as usual. You will receive one Universal Credit payment into your bank account each month. This includes money for your rent, so you must then make rent payments to Coastline.

To find out more and claim, see the Universal Credit website.

Find lots of hints and tips to save money and live more sustainably.

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