Our Tenancy Sustainment Team works with customers contacting us asking for extra support to successfully manage and sustain their tenancy.
In recent weeks a customer was referred to the team as colleagues had been unable to speak with the them or gain access to their home. Essential repairs and upgrades were needed in the bathroom, kitchen and to heating systems. Through perseverance and a person-centred approach, a member of the Tenancy Sustainment Team was able to engage with customer, gain their trust and was allowed in. Damp and mould were at a level our specialist team needed to deal with.
Our approach is always to place a customer’s best interests first, so the team arranged for this customer to move into a vacant flat next door. This gave them a fresh start and they said: “it gave me back my life”.
Our customer is now houseproud, is maintaining their garden, and cares for a cat. Most importantly they are engaging with their family again after spending many years not wanting to let them know how they were living.
Coastline's repair team could not have carried out the extensive repairs necessary without the customer's cooperation with support from the Tenancy Sustainment Team.
To find our more about their work visit our Financial Support page.
Our approach is always to place a customer’s best interests first, so the team arranged for this customer to move into a vacant flat next door. This gave them a fresh start and they said it “gave me back my life”.
Our customer is now houseproud, is maintaining their garden, and now cares for a cat. Most importantly they are engaging with their family again after spending many years not wanting to let them know how they were living.
Coastline's team could not have carried the extensive repairs necessary without the customer's cooperation with support from the Tenancy Sustainment Team.
To find our more about their work visit our Financial Support page.
