Our Customer Pledges set out service standards and commitments customers can expect from us.
The pledges are closely based on the new Tenant Satisfaction Measures introduced by the Regulator for Social Housing, which cover:
- Overall satisfaction
- Respectful & helpful engagement
- Responsible neighbourhood management
- Keeping properties in good repair
- Effective handling of complaints
- Maintaining building safety
The aid of Tenant Satisfaction Measures is to make every landlord’s performance more visible to customers, and help customers hold their landlords to account.
We worked hard to establish these Pledges in consultation with our customers and you can read them here. You can find more information about how we perform against these on the performance page of our website.