Our annual Community Investment Impact Assessment is out now!
In 2023-24, Coastline colleagues and customers worked together to continue to offer a wide range of opportunities to get involved, have a say, and make an impact within Coastline communities.
The Impact Assessment is published for customers, colleagues, partners and stakeholders, and reflects the tremendous differences these opportunities make.
It measures and evaluates the effect customer engagement has, shows the improvements made to Coastline's services, and identifies what has changed as a result of customers getting involved.
Involvement and engagement is an organisation wide approach through our Coastline Conversation, with the following priorities:
- To empower customers to get involved and have a voice
- For customers to gain confidence, to share their ‘lived experience’
- To support Coastline to continuously improve its services.
Customer involvement is guided by our Trust Charter which outlines how we build and maintain trust with our customers, and our Pledges that set out service standards and commitments customers can expect from us. These are based on the Regulator for Social Housing's Tenant Satisfaction Measures, which you can read more about on our performance page.
Customers make a real difference by getting involved with Coastline. If you would like to help, find out now about the opportunities available to join in with the Coastline Conversation. There are many ways in which you can get involved in this ongoing, evolving discussion which takes place in different ways, at different times, to meet customers’ availability and priorities.