What does your volunteer role involve?
I hold a few volunteer roles at Coastline:
- Void Inspector – inspecting properties during the Voids process, alongside Coastline’s Voids Team, ensuring high standards of re-lets are met.
- Complaint Mentor – helping mentor customers through their complaint journey, providing information regarding the process and to be a listening ear.
- Customer Voice Lead – ensuring wider customer voices are heard to shape and improve Coastline’s services.
Why you did decide to become a Coastline volunteer?
During the sign-up process for my property, the team asked if I would be interested in getting involved and I thought it would be a good way as a new customer to learn more about how Coastline works. I had also found as a new customer some areas where communication had not been the best and was interested in contributing to improve services. As a retired counsellor and psychotherapist, I felt I had skills and experience that would be of use.
What do you enjoy about volunteering?
I love it! Especially coming to the involvement groups and hearing experiences from other customers, getting the opportunity to meet others who are involved across Coastline has also been nice. I feel the volunteer scheme really makes a difference and every group that I come to I feel the feedback given is making a difference. Some changes cannot always be quick but it is a process to eventual change.
What would you say to someone thinking about volunteering?
Give it a go! You will be surprised how much you love it.
I feel the volunteer scheme really makes a difference and every group that I come to I feel the feedback given is making a difference.
If you'd like to find out more about the opportunities available head over to our volunteering page.