You may be contacted by "no win, no fee" disrepair claims companies or see their adverts on the television or social media.
They normally tell you that if you let them into your home they will help you claim compensation for any repairs that they find.
These companies are not approved by Coastline and will not have a Coastline ID card or any connection to Coastline Housing.
Most of these companies are trying to make money from landlords such as Coastline and often customers do not get any money. In fact sometimes, if you change your mind or the disrepair case is unsuccessful, they may ask you to pay for their costs which can be hundreds or even thousands of pounds.
If you have repairs in your home that need doing, please just contact us so that we can fix the problem.
Our operatives will always show their Coastline ID when they come to your home.
This video made by our Customer Voice group tells you more about what can happen.