We've published our Annual Report to Customers for 2023/24. This document gives an overview of our performance, news and activities across the year and we hope that you will enjoy reading through it.
We were delighted to bring 191 more new affordable homes to Cornwall during the period this report covers, and start on site with 54 more.
We are very much aware that more and more people are living in the shadow of the housing crisis, exacerbated by rising costs of living, rising costs in the private rental sector and a lack of suitable homes in the area they wish to live. We remain 100% committed to working with others to do whatever we can to help resolve this crisis and bring warm, affordable, safe homes to more people locally.
It is also vitally important for us to maintain our homes to a high standard and provide excellent services to the customers in them. We are delighted to tell you that this year has been one of the strongest yet in terms of our planned maintenance programmes, investing in your homes and making sure they are well maintained.
There was a huge rise in the number of people helped by our Homeless Service this year too – reaching 1,608. Further evidence that more and more people in our communities need help with their housing needs.
During the year, we carried out our first survey under the new Tenant Satisfaction Measures standards and we were pleased to see that our overall customer satisfaction rating was 81% which puts Coastline in the top 25% of social housing providers. You can read about the detail of the other results later in this document.
This is a good result, but we feel it’s always important to try and strive for even better results so we will continue to work hard in the year to come to ensure our services are as efficient as they can possibly be.
We would like to say a huge thank you to our outgoing Group Chair Steve Harrison for all that he has done to guide and support Coastline during this period. Steve retired as our Chair in September and we will miss him greatly and appreciate all he has done for us.
As you will read in the pages of this report, our newly appointed Chair Francesca Rhodes has taken up the reins and we are very much looking forward to welcoming her and working with her to take Coastline forward on the next part of our journey.
Thanks to all of you for your continued support and involvement in Coastline’s work across the year.