My Coastline
Our digital service on apps and online is the best way to get in touch:
- Report and manage repairs - for most work simply book a slot for an operative to visit, and if your plans change you can login and choose another time.
- Payments - pay by card through our secure payments partner Allpay.
- Your accounts - see your balance and recent transactions, plus rent and service charges.
- Knowledgebase - browse and search articles featuring answers to frequently asked questions about tenancies and services.
- Contact Coastline - send and receive messages which go straight to the best team to answer your question.
Download the app or visit the My Coastline site.
Email us
You can email teams directly and receive a reply within two working days:
- Letting our homes - lettings@coastlinehousing.co.uk
- Rent and payments - income@coastlinehousing.co.uk
- Tenancy Sustainment Team for help with the cost of living, rent arrears, debt, budgeting, and benefits - tenancysustainment@coastlinehousing.co.uk
- Tenancy issues, mutual exchanges and anti-social behaviour - tenancy@coastlinehousing.co.uk
- Leasehold, shared ownership & service charge enquiries - servicechargeteam@coastlinehousing.co.uk
- Shared ownership sales - home.ownership@coastlinehousing.co.uk
- Complaints & compliments - complaints@coastlinehousing.co.uk
- All other enquiries - customer.service@coastlinehousing.co.uk
For emergency repairs or advice please call us, as emails are only checked during weekday working hours.
Call us
Lines are open 24 hours a day, seven days a week on 01209 200200.
Our full phone service is available from 8:30am to 5pm, Monday to Friday.
At other times you will speak with the emergency out of hours team at Apello, ready to answer calls overnight and at weekends.
Write or visit
Coastline House
4 Barncoose Gateway Park
Pool
Redruth TR15 3RQ
To drive straight to our reception entrance use our what3words address ///helped.worth.grafted.
As you approach from Wilson Way or Barncoose Avenue leave the roundabout using the exit between the ambulance depot and the Gateway Business Centre.
The main entrance at Coastline House is fully accessible, including the reception area and its private interview rooms.
Get the My Coastline app
