Tenant Satisfaction Measures survey results 2024
Find out how well our customers say we're doing
Read moreWe visit all Coastline neighbourhoods regularly to check the communal areas we’re responsible for are safe and well-maintained, and look for ways to improve communities so they remain great places to live. We’d love your help.
Our Tenancy Management Coordinators visit all neighbourhoods on a rolling programme throughout the year, and are joined by a member of our Senior Leadership Team.
The number of visits is based on the following:
Red - monthly where areas falls below our expected standard
Yellow - quarterly for areas where some improvements are needed
Green - twice a year for places that meet our Community Standard
Based on our findings, we respond to any individual tenancy issues, and identify potential improvements. Most areas are Green or Yellow and our aim is to have all neighbourhoods meet at least the Yellow standard.
I’m James and I am the Tenancy Management Coordinator for Camborne, Hayle and St Ives.
I have been with Coastline since 2019 and have worked in social housing since 2008.
Outside of work I am a big Aston Villa fan (for my sins) and enjoy exploring all Cornwall has to offer with my family.
I am passionate about housing and the services and support that we provide to our customers and am keen to help you with any tenancy-related matters. If you have any queries, problems or suggestions please contact me.
Hi, I’m Lyndsay Barrett, the Tenancy Management Coordinator for Camborne and Troon and some of Pool.
I’ve been with Coastline for 22 years, spending my first six years with our Homeless Service, then moving over to become a Tenancy Management Coordinator in 2008. I am a Fellow of the Chartered Institute of Housing.
I grew up in St Ives, moved away, travelled, lived in London, then returned to Cornwall where I settled and raised a family.
My job role includes many things such as: mutual exchanges; property inspections; neighbourhood inspections; child protection; multi-agency risk assessment; safeguarding vulnerable adults and children; working alongside the Police and the Antisocial Behaviour Team.
I love talking to customers in our communities and feel encouraged that they love their homes and communities and families. I wish to do the best to get the most out of residents and always try to achieve the best outcome. Please feel free to contact me for a chat.
I cover quite a large geographical area, including Launceston, Bodmin, Liskeard, Pelynt, Mitchell, Newquay and the surrounding areas of St Tudy, Trewoon, Padstow and Wadebridge. I'm also responsible for the Truro area, Falmouth and the surrounding villages of Ponsanooth and St Mawes.
Some of you will have seen me on my Community Standard Inspections and I always welcome a chat about any issues you’d like me to address if you see me out and about.
I cover the areas of Helston, Mabe and Rame.
I regularly carry out Community Standard Inspections, and welcome any customer to catch up with me in-person or send feedback through email or My Coastline. If I can’t resolve your query then I'll signpost you to someone who can.
Hi, I’m Katie, your Tenancy Management Coordinator for Illogan, Pool, Lanner, Four Lanes and Ponsanooth. I have worked for Coastline Housing for 14 years now and previous to that at Cornwall Council.
You may see me out and about on one of my Community Standard Inspections, feel free to stop me to point out any issues there may be that I need to be aware of or just to say hello. I love where I live and work. I take pride in what I do and work hard to ensure that homes and neighbourhoods are places everyone can be proud of and aim to make sure that where you live is somewhere that you are proud of too.
If you have any queries, problems or suggestions please feel free to contact me and I will do my best to assist, advise or signpost.
I cover the areas of Porthleven, Mawgan, Cury, Ruan Minor, Mullion, St Keverne, The Lizard, Coverack, Manaccan, Praa Sands, Penzance, Breage, Ashton and surrounding areas.
I cover all of Redruth, which includes some of our larger communities, such as Close Hill, Montague Avenue and Harmony Close.
I totally believe together we can make a difference.
Find out how well our customers say we're doing
Read moreDelivering safe and well maintained communal areas.
Read moreTeams visited Morrab Road, Manor Road and Pengwarras Road.
Read moreWe got together with colleagues from other local housing associations for a walkabout in Camborne
Read moreFind out what happened during our latest Neighbourhood Action Day in Helston
Read moreWe'd love your help - contact us if you're interested in joining an inspection.